Terms of Service
Effective Date: 1st January 2026
Business Name: Pileiro Heating & Cooling Inc. DBA New Wave Heating and Cooling.
Website: free.newwaveair.com
1. Acceptance of Terms
By accessing or using the services provided by New Wave Air, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. Services Overview
New Wave Air provides HVAC services, including but not limited to air conditioning installation, repair, maintenance, and related services.
By submitting your information through our website forms, scheduling tools, or contacting us directly, you consent to be contacted regarding your service request.
3. SMS Messaging Program (A2P Compliance Section)
By providing your phone number and opting in, you agree to receive SMS messages from New Wave Air, which may include:
Appointment confirmations and reminders
Service updates and technician notifications
Follow-ups regarding services
Occasional promotions or special offers
Messages are sent only to existing customers or individuals who have directly opted in to receive communications from Pileiro Heating & Cooling Inc. DBA New Wave Air. No third-party or purchased lists are used.
Message frequency varies based on customer interaction and service activity but typically ranges from 1–4 messages per month per customer. Additional messages may be sent in response to customer inquiries or active service engagements.
Recipients can opt out at any time by replying STOP. Opt-out requests are processed immediately, and no further messages will be sent unless the customer re-subscribes through a compliant opt-in process.
4. Opt-Out Instructions
You may opt out of receiving SMS messages at any time:
Text STOP to unsubscribe
You will receive a confirmation message
After opting out, you will no longer receive SMS messages
To rejoin, submit your information again through our website or forms.
5. Message & Data Rates
Standard message and data rates may apply for any messages sent to you from us and to us from you.
If you have questions about your text messaging plan or data charges, please contact your wireless provider.
6. Carrier Liability Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
7. Privacy Policy
Your use of our services is also governed by our Privacy Policy.
👉 https://free.newwaveair.com/privacy-policy
8. Data Usage & Protection
We respect your privacy and are committed to protecting your personal information.
A2P Compliance Statement:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with subcontractors strictly for support services (such as customer service). All other use cases exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
9. User Responsibilities
By using our services, you agree to:
Provide accurate and complete information
Use our services only for lawful purposes
Not misuse, disrupt, or attempt unauthorized access to our systems
10. Compliance with Laws
You agree to comply with all applicable local, state, and federal laws when using our services, including communication and data privacy regulations.
11. Changes to Terms
New Wave Air reserves the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.
12. Help Instructions
If you need assistance: Reply HELP to any SMS message Or contact us directly:
Email: [email protected]
Phone: 609-602-7796
13. Opt-In Consent
You will only receive SMS messages if you provide explicit consent through an unchecked opt-in checkbox on our forms.
We offer two categories of SMS messaging:
Marketing Messages
You may receive promotional offers, seasonal promotions, service reminders, and marketing updates.
Non-Marketing Messages
You may receive appointment reminders, project updates, scheduling notifications, billing notifications, and customer service communications.
Consent to receive SMS messages is not required as a condition of purchasing any goods or services.
14. Children’s Privacy
Our Site and services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children without parental consent.
15. Contact Information
If you have any questions regarding these Terms:
Pileiro Heating & Cooling Inc. DBA New Wave Heating and Cooling.
Email: [email protected]
Phone: 609-602-7796
Address: 450 7th St, Unit 5, Somers point, 08244 New Jersey , USA
Your trusted local HVAC experts serving Ocean City and South Jersey for over a decade.
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